Shipping and Return Policy
SHIPPING FAQS
Which countries do you ship to?
We ship to the US, Canada, and if you have any questions or concerns, please email us at info@togospa.com and we’ll be happy to clear things up.
How long will it take to arrive?
US: 2-5 days
Canada: 3-5 days
Note: It may take up to four business days to ship during the holidays.
How much is the shipping fee?
USPS Standard shipping for orders of $50 or more is free of charge. If faster shipping is needed, choose a faster option via UPS and the cost will be based on size and weight.
How do I track my order?
Log into your ToGoSpa account to see all of your order's tracking information.
RETURN AND EXCHANGE POLICY
All returns and exchanges are subject to a 30-day return and exchange policy upon receipt of an online order, subject to the following terms and conditions:
- We accept returns even if you are unhappy and have used the product. It's our 100% satisfaction guarantee for 30 days.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items which have been stated as non-exchangeable or non-returnable.
- Shipping costs associated with the return of the product will not be covered by ToGoSpa
- Returns are refunded back to your card or payment platform used.
Contact our Customer Service team here and include the following details in your inquiry:
Order Number
Name of Product
Reason for Return